![]() The administrator specifies the following agent profile permissions and settings:ĭial number and address book capabilitiesĪccess to agent performance statistics reportsĪ queue is where active contacts are kept and distributed to agents, while contacts wait to be responded by an agent. For example, the group of agents in a team that supports Gold customers or manages The administrator configures the agent profile for the permissions and desktop settings. For more information, see Responsiveness. You must set your web browser zoom to 100% for the bestĮxperience with the Agent Desktop. The Agent Desktop display size must be greater than 500 x 500 pixels (width x height). When you sign in to the Agent Desktop, the appearance depends on how the Webex Contact Center administrator has configured the desktop layout. Templates with Dynamic Substitution of System Parameters in the Chat Console. ![]() Common Features for New Digital Channels.
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